To deliver our services securely and personalize your experience, we collect some essential information you choose to share during sign-up, login, and profile updates. This may include things like your name, email address, and preferences. For more details on how we use this information, please see our Privacy Notice.
What information do we collect?
We collect information to help you sign up, use Soft Way effectively, and collaborate with others.
Here's a breakdown:
1. Sign-up and Login: To create your account, we collect essential details like your email address, password, name, and surname.
2. Account Information: Your profile allows you to add and manage details like contact information, social media links (optional), and marital status (optional).
3. Support interactions: If you contact our support team (through tickets, chats, etc.), we collect contact information, a description of the issue, and any relevant files you share to assist you effectively.
4. Usage data: We gather information about how you use our services, such as browsing our website and using specific features. This helps us improve your experience.
5. How you use our services: We track features you use, links you click, and types of files you upload. This helps us improve the platform and your experience.
6. Collaboration data: In accordance with options we collect information about client’s business travel aspects, such as travel destinations, flight details, hotel bookings, costs, and expense reports. This data helps us ensure platform services for companies optimize their travel programs, negotiate better rates, and identify cost-saving opportunities
7. Device and connection information: We may also collect information like operating system, browser type, IP address, cookies and device identifiers for technical purposes.
7.1.1. We use your IP address (or your country preference, if provided) to estimate your location for a better experience.
7.1.2. The amount of information collected depends on your device and its settings.
7.1.3. We use cookies: These are small files stored on your device (computer, phone, etc.) to remember things like your preferences and login information. This saves you time by not having to re-enter details on each visit. We use two types:
7.1.3.1. Marketing cookies: We use cookies to understand your browsing habits and interests on our website. This allows us to show you ads and promotional content that might be relevant to you. This way, you'll see offers that are more likely to interest you, making your browsing experience more enjoyable.
7.1.3.2. Authentication cookies: We use authentication cookies to help keep your account safe. These cookies help us recognize you when you log in and ensure only authorized users can access specific areas of our website.
7.1.3.3. Performance Cookies: Performance cookies are employed to collect anonymous data about how users interact with our Website. These cookies enable us to analyze user behavior, track page load times, and identify any technical issues that may affect your experience on the Website. This information is used to optimize our Website's performance and usability.
7.1.3.4. Analytics Cookies: Analytics cookies are used to gather statistical data about Website traffic and user behavior. This data is aggregated and anonymized, helping us understand how users navigate our Website, which pages are popular, and areas that may require improvement.
7.1.3.5. Third-party cookies: We may allow some trusted partners (like advertising or analytics companies) to use similar technologies on our site. Their data collection practices are covered by their own privacy policies, so be sure to check those out if you'd like to know more.
We respect your privacy and do not collect information about:
1. Race or ethnicity
2. Political opinions or religious beliefs
3. Political affiliations or union memberships
With your permission, we can use your information to:
1. Personalize your experience: We use your data (including content you create) to deliver the best possible Soft Way experience. You control how this information is shared through your account settings.
2. Fix problems: If you encounter an issue, we might ask for details (like screenshots) to help us resolve it quickly.
3. Improve Soft Way: We analyze usage data (like clicks, views, downloads) to identify areas for improvement and make the platform even better for you.
4. Keep you informed: We'll use your information to send updates about new features, relevant services you might like, and important account notifications (like subscription reminders).
Collaboration:
1. Soft Way is designed for teamwork. You can share content (including some personal information) with colleagues.
2. You control what you share – your account settings allow you to manage who sees your information.
Third-Party Providers:
1. We work with trusted companies to help us run Soft Way smoothly (e.g., website development, storage).
2. These providers might need access to some of your information to do their jobs.
3. We take data privacy seriously – any access is strictly controlled by us, and we have strong security measures in place.
4. Your privacy is our top priority, and we're committed to keeping your information safe.
1. Secure Storage: We use trusted data hosting providers based in Europe to keep your information safe.
2. Strong Security Measures: We take data security seriously and have robust technical measures in place to protect your information.
How Long We Keep Your Information:
The length of time we store your information depends on what type of data it is. For active accounts, we keep your information until you deactivate and for a reasonable period afterward in case you decide to come back.
What Information We Keep and Why:
1. We may keep some information even after you deactivate your account:
1.1. To comply with legal requirements.
1.2. To resolve disputes or enforce agreements.
1.3. To improve Soft Way for everyone (we anonymize this data to protect your privacy).
2. If you access Soft Way through your organization, they might control how long your information is stored. Check with them for details. ("Additional Privacy Considerations'' will explain more)
3. We stop sending marketing emails after a while if you don't interact with them.
4. Information from cookies and tracking technologies is also kept for a limited time.
Deactivating Your Account:
1. You or your administrator can deactivate your account if you no longer need Soft Way.
2. To completely delete your information after deactivating a company account, contact us at obt@soft-way.pro.
Stop Using My Information:
1. If you think we shouldn't have your information, you can ask us to stop using it.
1.1. This includes requesting deletion of unauthorized accounts or accounts for inactive users.
1.2. You can also withdraw consent you previously provided (doesn't affect past processing).
1.3. To opt-out of marketing emails, contact us (details below).
2. We'll investigate your request and may need some time to complete it.
3. In case of disputes, we'll stop using your information until resolved (unless your administrator objects).
4. If you object to sharing with a specific third-party app, disable it or ask your administrator.
Opting Out of Communications:
1. You can unsubscribe from marketing emails using the link in each email, through your account settings, or by contacting us.
2. You'll still receive essential service notifications even if you opt out of marketing emails.
3. You can also manage some notification settings within your account.
If you're using Soft Way through your company, they're in the driver's seat when it comes to account settings and privacy. Their policies might differ from ours, so it's best to check with your IT department for the specifics.
They can manage things like your password, access levels, and even some of your account information. They might also install apps or tools that integrate with Soft Way for your team's needs.
For any questions about how Soft Way works within your company, your IT department is your best resource. They'll be able to give you the most up-to-date info based on your company's setup.
While your company controls how Soft Way is used within your team, we remain committed to your privacy and data security overall.
We may update this Privacy Notice periodically to reflect changes in our practices or for legal, regulatory, or operational reasons. Any significant changes will be notified through prominent notices on our website. The last update has been provided on June 2024.
Rest assured, we take the security and confidentiality of your information seriously. Our robust measures ensure that your data remains protected while using our Services. If you have any concerns or queries about our data collection and security practices, please don't hesitate to write by email obt@soft-way.pro
Your privacy is of utmost importance to us.